FAQ'S
Welcome to the Vividhkart FAQ page! Here, we’ve answered some of the most common questions to help you navigate your shopping experience. If you have any additional questions, feel free to reach out to us at support@vividhkart.com or call us at +91 7351603511.
1. How do I place an order on Vividhkart?
- Simply browse our website, select the products you want to purchase, and click the “Add to Cart” button.
- Once you're done shopping, click on the shopping cart icon at the top of the page and proceed to checkout.
- Fill in your shipping and payment details, then complete your order.
2. What payment methods do you accept?
- We accept payments via PhonePe, which provides secure processing of payments.
- You can pay using UPI, debit/credit cards, net banking, and wallet services.
3. Is my personal information secure?
- Yes, we take your privacy seriously. All personal and payment information is securely processed through PhonePe’s encrypted gateway, ensuring that your data is protected.
4. How can I track my order?
- After your order has been dispatched, you will receive a tracking number via email.
- You can use this number on the courier’s website to monitor your shipment’s progress.
5. Can I cancel or modify my order?
- Orders can only be cancelled if they have not yet been processed or shipped. Please contact our customer support team as soon as possible for assistance.
- Once the order has been shipped, it cannot be modified, but you can initiate a return once you receive the product.
6. Do you offer free shipping?
- Yes, we offer free shipping on orders over [Insert amount] within India.
7. How long does it take for my order to arrive?
- Standard Shipping: Typically takes [3] to [4] business days.
- Expedited Shipping: Typically takes [5] to [6] business days.
- Delivery times may vary depending on your location.
8. What if I receive a damaged or defective item?
- If your item arrives damaged or defective, please contact us within [5] days of receiving your product.
- Provide photos of the damaged or defective item, and we will assist you with a return, exchange, or refund.
9. Can I return or exchange a product?
- Yes, we have a
Return and Refund Policy. You can return eligible products within
[7] days of receiving them. The item must be unused, in its original packaging, and with all tags intact. - Please refer to our Return and Refund Policy for further details on the process.
10. How do I contact Vividhkart for customer support?
- Email: support@vividhkart.com
- Phone: +91 7351603511
- You can also visit our Contact Us page for more ways to get in touch.
12. How do I know if an item is in stock?
- Product availability is shown on each product page. If an item is out of stock, you may have the option to sign up for restock notifications, and we will inform you when it becomes available.
13. How do I apply a discount code?
- During checkout, there will be an option to enter a discount code. Simply enter your code in the designated box, and the discount will be applied to your order total.
14. Can I change my shipping address after placing an order?
- If you need to change the shipping address, please contact us as soon as possible. We can modify the shipping address if the order has not yet been processed or shipped.
15. Do I need an account to shop on Vividhkart?
- No, you can shop as a guest. However, creating an account allows you to track your orders and save your details for faster checkout on future purchases.